70-685 - Enterprise Desktop Support Technician for Windows 7 Series

70-685 - Enterprise Desktop Support Technician for Windows 7 Series

$299.00

Our On-Demand Training Library gives you 12 months access to this course and hundreds of others for only $299.

Candidates for this training series support end users who run Microsoft Windows 7 in a corporate environment. They should have experience using applications that are included with the operating system, such as productivity applications used in a corporate environment and Microsoft Office applications. Candidates should be able to resolve operating system issues by telephone, email, connecting to an end user’s system remotely, or by visiting an end user’s desktop. They should have a working knowledge of operating in an Active Directory domain environment.

18 CEUs Available Upon Course Completion

Students can earn up to 18 CEUs for fully completing this course series. This information will be displayed on the certificate of completion.

Instructor

Sandra Batakis

Group Training

Looking to train more users? For group or corporate licenses please contact us for details.

Course Outline

Course Outline

Chapter 01 – Identifying Cause and Resolving Desktop Application Issues
Chapter 02 – Operating System Troubleshooting and Support
Chapter 03 – Networking with Windows 7
Chapter 04 – Configuring Security and Troubleshooting Issues
Chapter 05 – Supporting Mobile Users
Chapter 06 – Maintaining Hardware on Win 7
Chapter 07 – Centralizing Configurations
Chapter 08 – User Login, Profiles and Access to Resources

On-Demand Course Features

500+ Video Training Courses

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Certification Training

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New Releases

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Mobile Learning

    • Learn on the go with our universal mobile platform

Professional Development Units (PDUs)

    • Obtain up to 611 Contact Hours/PDUs towards various Project Management certifications

Continuing Education Units (CEUs)

    • Ability to earn hundreds of CEUs from training courses

Continuing Professional Education Credits (CPEs)

    • Earn hundreds of CPEs from select courses

Certificates of Completion

    • Earn a Certificate of Completion for each Course Series completed

Review Questions

    • Access to 12,000+ review questions that assess your understanding of the course material

Final Exams

    • Test your knowledge on the entire course series to ensure comprehension of the material

Workbooks

    • Printable workbooks for note-taking and review quiz answer keys

New Releases

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    • Project Management Fundamentals (Updated)
    • Certified Cloud Security Officer (CCSO)
    • Certified Information Systems Auditor (CISA) Series
    • Certified Information Security Manager (CISM) Series
    • Certified Associate in Project Management (CAPM) Exam Prep (Updated)
    • PMI Risk Management Professional (PMI-RMP)® Exam Prep (Updated)
    • PMI Agile Certified Practitioner (Updated)
    • Microsoft Excel 2016 Data Analysis
    • CompTIA Security+ Exam SY0-601
    • AZ-900 – Microsoft Azure Fundamentals
    • AZ-104 – Microsoft Azure Administrator
    • Cisco CCNP ENCOR – Implementing and Operating Cisco Enterprise Network Core Technologies (Exam 350-401)
    • Microsoft Teams for End Users
    • Microsoft Teams for Administrators
    • Microsoft Teams for Managers
    • Certified Security Principles (CSP+)
    • Certified Security Awareness 1 (CSA1)
    • Certified Security Awareness 2 (CSA2)
    • Starting with Angular 7
    • Selenium Fundamentals
    • Perl Fundamentals
    • SQL Server 2014: Management Studio
    • SQL Server 2014: Security Fundamentals
    • SQL Server 2014: T-SQL Fundamentals
    • SQL Server 2014: Tour and Installing
    • RESTful Services: Fundamentals
    • RESTful Services: Data, JAX-RS and Jersey
    • Hadoop: Fundamentals
    • Hadoop: Intermediate
    • Bootstrap 4: Exploring New Features
    • Bootstrap 3.1: Fundamentals
    • Certified Information Systems Risk Manager (CISRM)
    • Microsoft Office 365 – For End Users Series (2020 Updates)
    • Microsoft Office 365 – Administration Series (2020 Updates)
    • Microsoft Office 365 – Web Apps Series (2020 Updates)
    • Microsoft Office 2019 PowerPoint 2019 – Part 1
    • Microsoft Office 2019 PowerPoint 2019 – Part 2
    • MS-203: Microsoft 365 Messaging
    • Cisco CCNP ENARSI – Implementing Cisco Enterprise Advanced Routing and Services (Exam 300-410)
    • Certified Network Forensics Examiner (CNFE)
    • CompTIA Advanced Security Practitioner (CASP Exam CAS-003) Series
    • Certified Digital Forensics Examiner (CDFE) Series
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    • Certified Professional Ethical Hacker (CPEH) Series
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    • Microsoft Office 2019 Word 2019 – Part 2
    • Microsoft Office 2019 Word 2019 – Part 3
    • Microsoft Office 2019 Excel 2019 – Part 1
    • Microsoft Office 2019 Excel 2019 – Part 2
    • Microsoft Office 2019 Excel 2019 – Part 3
    • MD-101 – Managing Modern Desktops
    • Forensic Investigator Fundamentals
    • Forensics Investigator Intermediate
    • Security Analyst
    • MD-100 – Windows 10
    • Cisco CCNA (Exam 200-301)
    • Microsoft Office 2019 Outlook 2019 – Part 1
    • Microsoft Office 2019 Outlook 2019 – Part 2
    • Microsoft Office 2019: New Features
    • CompTIA A+ 1000 Certification Series

Upcoming Courses

    • AZ-303 – Microsoft Azure Architect Technologies
    • AZ-304 – Microsoft Azure Architect Design
    • AZ-400 – Designing and Implementing Microsoft DevOps Solutions
    • CompTIA CYSA+
    • CompTIA CASP+ – New Edition
    • CompTIA Network+ – New Edition
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